Betking Privacy Policy — Your data is safe with us

1 Introduction & Scope

Betking (betking-baji.com) is a trusted online Sports Betting and gaming platform for users in Bangladesh. We believe the privacy of your personal data is a fundamental right — and protecting that right is our responsibility.

This Privacy Policy ("Policy") applies to the betking website, mobile app, and all related services. It explains in detail what information betking collects, why it collects it, how it is used, and how it is kept secure.

By registering on or using betking, you consent to this Privacy Policy. If you do not agree with any part of this policy, please refrain from using betking and contact our support team.

2 What Information We Collect

Betking only collects information that is necessary to provide its services. No unnecessary or excessive data is collected. The types of information betking collects are listed below by category.

Registration & Identity Information

• Full name and date of birth (for age verification)
• Email Address & Mobile Number
• Home Address & District/Division
• Username & Password (Encrypted)

KYC & Verification Information

• National ID (NID) Number & Scanned Copy
• Passport (where applicable)
• Recent utility bill or bank statement
• Mobile Banking Account Details

Financial Information

• BKash, Nagad, Rocket account numbers
• Deposit & Withdrawal History
• Transaction date and amount

Usage & Technical Data

• IP Address & Device Type
• Browser Information & Operating System
• Login time & session details on betking
• Betting History & Preferred Sports
• Cookies & Local Storage Data

3 How We Use Your Information

Betking uses your information only for specific, defined purposes. No data is used beyond its intended purpose. The reasons betking uses your information are outlined below:

4 Data Sharing & Disclosure

Betking never sells or rents your personal information to third parties. However, data may be shared in the following limited circumstances:

Trusted Service Partners

Betking shares information with specific trusted partners for the purposes listed below — and only the minimum necessary data is shared:

• Payment Processor: To process transactions with bKash, Nagad, Rocket, and our banking partners.
• KYC Verification Services: With trusted verification services to confirm your identity.
• Technology Infrastructure: For operating secure cloud servers.

Legal Requirements

Betking may disclose information as part of its legal obligations in the following circumstances:

• In response to a valid request from a government or regulatory authority.
• By court order or legal process.
• In investigations related to money laundering or fraud.

5 Data Storage & Retention

Betking stores your data on secure servers. Retention periods depend on the type of data and applicable legal requirements.

Retention Period

• Account Information: For the duration of your active account and up to 5 years after closure.
• Financial Transactions: At least 7 years, in accordance with Bangladesh financial regulations.
• KYC Documents: 5–7 years as required by law.
• Technical Logs: Up to 12 months for security purposes.
• Marketing Information: Until consent is withdrawn.

Once the retention period expires, betking securely deletes or anonymizes your data. The deletion process is both secure and permanent.

6 Cookie Policy

Betking uses cookies. Cookies are small text files stored in your browser that help enhance your experience.

Types of Cookies Used by betking

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your language preferences and settings.
• Analytics Cookies: To understand usage patterns and improve the betking platform — based on your consent.
• Marketing Cookies: To show relevant promotions — based on your consent.

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of some betking services.

7 Your Rights

You have certain important rights regarding your personal data on betking. betking respects these rights and is committed to helping you exercise them.

• Right to Access: You can request to know what information betking collects and stores about you.
• Right to Rectification: You can request a correction if any of your personal details are inaccurate.
• Right to Erasure: In certain circumstances, you may request that your data be deleted, provided there are no overriding legal obligations.
• Right to Restrict Processing: You can request that we stop using your information for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent to marketing or analytics cookies at any time.
• Right to Lodge a Complaint: If you have any concerns about data security, you can file a complaint with betking support.

8 Protection of Minors' Data

Betking strictly does not provide services to anyone under the age of 18. Collecting or storing data from minors is strictly against betking's policy.

• Age is verified at the time of registration.
• Accounts are not activated until age is confirmed through the KYC process.
• Any account found to belong to a minor is immediately suspended and all associated data is permanently deleted.
• If parents have any suspicions, they can report them to betking support.

9 Data Security Measures

Betking follows industry-leading technical and organizational measures to keep your data secure. The core components of our security framework are outlined below.

Technical Security

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Password Hashing: Your password is never stored in plain text — bcrypt hashing is used.
• Two-Factor Authentication (2FA): OTP verification for an extra layer of account security.
• Firewall & DDoS Protection: Advanced security defenses at the server level.
• Secure Data Centers: Data stored in ISO 27001-certified data centers.

Organizational Security

• Betking staff are only granted access to the data necessary for their role.
• Regular security training and awareness programs are conducted.
• Annual third-party security audits are conducted.
• In the event of a data breach, affected users are notified within 72 hours.

10 Privacy Policy Updates

Betking may update this Privacy Policy from time to time due to changes in law, the introduction of new services, or security improvements.

• You will be notified of significant changes via email or a platform notification.
• Any updated Policy will take effect from the date it is published.
• Continued use of betking after any changes constitutes acceptance of the updated policy.
• The latest version will always be available on this page.

Visit this page regularly to stay up to date on any policy changes.

11 Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy, the betking support team is ready to help. We take every complaint seriously and aim to resolve it promptly.